SUPPORT


Feel free to contact us if you have any question, comment or suggestion. We welcome user feedback and reply every single email. We will answer your email within 24 hours (usually much faster). Please click “Leave Feedback” and fill the form to inform us about your questions, comments or suggestion.

Each support request is carefully read by our support staff and discussed with development team to give you the most comprehensive answer possible. Please see the Modification List (12 June 2015) and provide your comments by email…

Modification List

Module/page Problem / Suggestion User Status Comment Priority
NUCMAT Restore function returns error message. Team Ongoing v3.1 High
NUCMAT Correction reports work only for PIL. Correction reports should work also for ICR, MBR. Team Ongoing v3.1 High
NUCMAT Data format. NUCMAT should understand other formats of data. For example in dates understand both “.” and “/”, in weights both “,” and “.” etc. Team Ongoing v3.1 High
NUCMAT In drop down list of physical form, chemical form, containment code, measurement basis, irradiation status, and element provide also with IAEA relevant codes. Team Ongoing v3.1 High
NUCMAT In “Receipt”, Accidental gain” and “Initial inventory” commands add new field “Number of items in the batch” to allow user to specify integral amount of nuclear materials in single batch containing several nuclear materials. Make relevant changes in GL to show in single line one batch containing several nuclear materials with integral amount.Update item total counts Team Ongoing v3.1 High
NUCMAT Develop default format for converting nuclear material databases that currently used by users to NUCMAT database. All users Ongoing v3.1 Medium
NUCMAT Decrease size of header and move from landscape to portrait in all reports generated by NUCMAT. All users Ongoing v3.1 Medium
NUCMAT Based on Giga’s and ANRA’s template of PIL, ICR and MBR generate reports also in MS Excel format. All users Ongoing v3.1 Medium
NUCMAT Restore NUCMAT capability to generate PIL, ICR and MBR in ASCII format. All users ARIS v3.0 Medium
NUCMAT Add possibility to integrate IAEA developed QCVS program in NUCMAT to automatically check reports generated both in MS Excel or ASCII formats against IAEA relevant format requirements. All users Ongoing Medium
NUCMAT Limit number of lines in PIL and ICR reports to 99. If more than 99 entry lines are to be listed, two or more reports should be generated by NUCMAT. All users Ongoing v3.1 Medium
NUCMAT Capability that allows user to specify more than one nuclear material within single batch. Team Ongoing v3.1 High
NUCMAT Development ofdefault format for convertingnuclear material databases that currently kept by users to NUCMAT database (current format is the format used ANPP by receiving nuclear fuel from Russia). Team Ongoing v3.1 High
NUCMAT Supporting data format related with Russian regional Settings in Windows. Team v3.1 High
NUCMAT Incorporate NUCMAT/LOF into ARIS as a specific module sharing information about user with other ARIS modules. Team Ongoing ARIS v3.0 Medium
NUCMAT Fix the problem of parallel running of NUCMAT and ARIS. Team Ongoing v3.1 High
NUCMAT Improve MBR for depleted uranium Team Ongoing v3.1 High
NUCMAT Improve nuclear materials properties fulledit capability (currently NUCMAT allows to edit only weights) Team Ongoing v3.1 High
NUCMAT Introduce activity log-book (what is the most important info that must be logged) Team Ongoing v3.1 High
NUCMAT Introduce free-content report (what is the minimum set of fields that appear on query page) Team Ongoing v3.1 High
NUCMAT Introduce label format of generating reports Team Ongoing v3.1 High
NUCMAT Introduce capabilities to account nuclear materials in bulk form (explanation is needed or we have to postpone) Team Ongoing v3.1 High
NUCMAT Introduce ledger to keep track of information about generated and submitted reports (this can be done with log-book) Team Ongoing v3.1 High
NUCMAT Re-batching Team Ongoing v3.1 High
NUCMAT Introduce capability to transfer information from LOF to State Authority (read ICR and LII from facility). Possible ideas by Suren and Yura Team Ongoing v3.1 High
NUCMAT Giga Ongoing v3.1 High